Sales Policies

Our products are not sold directly to end customers on our website. Instead, we sell our toys through our network of local stores and online stores of our worldwide channel partners. This means that all sales transactions, including pricing and terms of sale, are handled by our channel partners. - If you are interested in purchasing any of our toys, please visit our "Store Locator" page to find a local store or online store of our channel partners. You may also reach out to our Customer Support team for assistance in finding a store near you.

Pricing of our products is determined solely by our worldwide channel partners. We do not have control over their pricing activities. - Payments of all purchases are handled by our channel partners. Please refer to their payment policies and methods for any questions or concerns.

Any shipping and returns related to our toys must be handled through the local stores or online stores of our worldwide channel partners.

Any form of after-sales service including returns, refunds, repairs, claims, replacements, etc., is provided by our local sales channel partners in accordance with local relevant consumer regulations and market conditions. Consumers are requested to consult to the specific sales channel for details when purchasing.

Any warranty claims related to our toys must be made through the local stores or online stores of our worldwide channel partners. We are not responsible for honoring any warranties or guarantees associated with our products.